Our Approach to Safeguarding

We are not CQC-regulated, because we provide home help and companionship only, not personal or clinical care. That means we are not legally required to hold a safeguarding policy in the way a regulated care provider is.

We hold one anyway. The people we visit are often exactly the people safeguarding exists to protect, and being in someone's home regularly means we are often well placed to notice if something isn't right — even though noticing is where our role ends, and passing it to the right people begins.

What this means in practice

Every helper is introduced to our safeguarding approach before their first visit. It covers what to look out for, and — just as importantly — what not to do: we don't investigate, confront, or question a client repeatedly. Our helpers are trained to notice, record what they've observed factually, and report it promptly to our Designated Safeguarding Lead.

Our Designated Safeguarding Lead

Natalie, one of our co-founders and a Registered Nurse, is our Designated Safeguarding Lead. Every concern raised by a helper is reported to her directly, the same day.

Where concerns go from there

If a concern needs to be reported beyond our own team, we follow the same route Sefton's Safeguarding Adults Board sets out for the whole community — contacting Sefton Adult Social Care, and in any situation of immediate danger, the police, without delay.

If you have a concern yourself

If you are worried about the welfare of an adult in Sefton — whether or not they are a client of ours — you can contact Sefton Adult Social Care directly on 0345 140 0845 during office hours. In an emergency, always call 999 first.